Frequently Asked Questions
Everything you need to know about your SoBe Hookah experience.
How long does shipping take for my order?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while international shipping varies by location.
What is your return policy for hookah sets?
We offer a 30-day return policy for unused items in their original packaging. Due to hygiene standards, we cannot accept returns on products that have been used or tobacco products that have been opened.
Are your hookahs and accessories authentic?
Yes, SoBe Hookah only stocks 100% authentic products sourced directly from reputable manufacturers and authorized distributors to ensure premium quality and safety.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay for a secure checkout process.
How do I know if my order has been shipped?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to monitor the delivery status of your package.
Do you require age verification for purchases?
Yes, in compliance with federal and state laws, all customers must be of legal smoking age in their jurisdiction. We use a secure third-party age verification system at checkout.