Returns & Exchanges
At SoBe Hookah, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return unused and unopened items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team via email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all accessories and promotional materials are included to avoid restocking fees.
Ship the Items
Affix the provided shipping label or your own trackable shipping method to the package and drop it off at the nearest carrier location.
Inspection and Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing